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New support ticket
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Change the page name and URI
View and Edit your pages
Adding Widgets to a Page
Create a link to a page
Get the file's URL
Installation of Products
Post Install Configuration
Product Update - Consecutive Releases
Prime 365 Hosting Model for SharePoint Online
Prime 365 Client Dependencies
Prime 365 Install
Prime 365 Update
Updating an expiring Client Secret (JWT token)
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Fail Over database support
Emgage Cloud SSO Configuration with ADFS
Configuring Anonymous Impersonation Feature
Setting Up Firewall Access to Service URLs
Database Setup Information
Prime 365 2.0 Release Notes
Package 33461 (Released 2/21/2018)
Prime 365 2.0 - November 2018 Release
Package 32739 (Released 11/6/2017)
Package 30063 (Released 7/11/2017)
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Manual rollback process in case of upgrade is not working
Pre-Install Questionnaire and Information
Product Update (Early Installer Versions)
Product Update (Manual Installer)
Reconnecting or Updating to Emgage Database(s)
What size should I make my News images?
Cropping and Resizing News Images
Problem: Cannot delete footer because it’s in use
How to Create and Configure the People Search Application
Cannot see Top Navigation Dropdown with Power Pivot Gallery Library
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Prime 365 Weather 2.0 App
Prime 365 News 2.0 App
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Upgrading Prime 365 Apps (early 2019 release)
Upgrading Prime 365 Apps (early 2018 release)
App Migration for Prime 365 (early 2018 release)
How to apply Prime Master page.
How to Add an App Part to a Page
Users cannot add new items to a list
Enable Cookies for Prime 365 in IE
Add background images (General, Header, and Footer) with the Stylizer
What is TURBO Builder?
First Things First: Installation and Configuration
The Fancy Stuff
Current User Dynamic Support Enhancement
Deploy TURBO Builder Forms on Pages with Anonymous Access
Deployment of Video Center
Adding Custom Styling to Prime
Adding Custom Fonts using the Stylizer
Installing Custom Emgage Solutions
Migrate a Prime Menu from one Database to another
Make final Breadcrumb node a link
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Known Issues and Workarounds
News Web Part Reconfiguration (when updating from pre 2016 releases)
Database Backup / Restoration
Trusting Emgage Certificate - or - How to resolve the error : "An operation failed because the following certificate has validation errors:\n\nSubject Name: CN=license.ateraprime.com, OU=Domain Control Validated\nIssuer Name: ...."
Resolve issue with the Service pack check in the Installer.
General Error Codes and Related Workaround Articles
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What SharePoint version does Turbo and Prime work on?
How is Prime or Turbo installed, do they need their own server?
What Browsers do Prime and Turbo work on?
Does the Calendar web part take from SharePoint only?
What is the intelligence behind grabbing RSS fields/twitter links?
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Can I invite my team members on the free trial?
I want to trial a different plan. How do I go about this?
How many days can I trial a plan for?
Uninstallation of Products
Removing Emgage Product from Office 365
Removing Emgage Products from SharePoint On-Premises
Help Desk Software