Known Issues and Workarounds

Life is not perfect, so we find way to make things work. This section contains articles to get past known issues with third-party solutions or products.

News Web Part Reconfiguration (when updating from pre 2016 releases)
If updating from a previous release of our Emgage products, you will need to make note of the current News/Announcements Web Part configuration settings pri...
Thu, 10 Sep, 2020 at 9:37 AM
Database Backup / Restoration
This process requires knowledge of SharePoint PowerShell and SQL server management studio. You will need to run t-sql commands on a specific database. This ...
Tue, 8 Sep, 2020 at 11:08 PM
Trusting Emgage Certificate - or - How to resolve the error : "An operation failed because the following certificate has validation errors:\n\nSubject Name: CN=license.ateraprime.com, OU=Domain Control Validated\nIssuer Name: ...."
If you've received the above error or are trying to setup trust for Emgage License Certificate for the first time then please follow these steps: ...
Tue, 8 Sep, 2020 at 11:00 PM
Resolve issue with the Service pack check in the Installer.
SharePoint 2010 Only 1) SharePoint 2010 installed  To install Emgage products it is required to have SharePoint 2010 installed. If not you need to f...
Tue, 8 Sep, 2020 at 11:13 PM
General Error Codes and Related Workaround Articles
Error Code Article 100 How to resolve Error 100 - we are unable to connect to license.ateraprime.com! Please verify your internet connection? ...
Wed, 9 Sep, 2020 at 3:14 PM
How to resolve Error 100 - we are unable to connect to license.ateraprime.com! Please verify your internet connection?
In general, you will see this error at the time of installing any Emgage product or on the license page in following conditions: Your SharePoint WFE is...
Sun, 6 Sep, 2020 at 9:32 AM
How to resolve error 201 - Oops! Unable to find {ConnectionStringName} ConnectionString in web.config?
In general, you will see this error at the time of installing any Emgage product or on the license page in following conditions: Your SharePoint WFE is...
Tue, 8 Sep, 2020 at 10:55 PM
How to resolve error 202 - Opps! It looks like web application pool identity user is not having database owner permission for XX databases
Note: This article applies to you if you are using Emgage product with Windows Authentication in database connection strings. In general, you will see t...
Sun, 6 Sep, 2020 at 9:31 AM
How to resolve error 203 - Opps! XXX is unable to connect to the database
In general, you will see this error at the time of installing any Emgage product or on the license page in the following conditions if the product is not ab...
Tue, 8 Sep, 2020 at 11:23 PM
How to resolve error 204 - user doesn't have read/write permission for database?
In general, you will see this error at the time of installing any Emgage product or on the license page in following conditions: You are using Windows ...
Sun, 6 Sep, 2020 at 9:33 AM